FAQs
How do I place an order?
Easy! Add an existing box to cart or contact us for bespoke boxes! We love working to a brief & creating unique gift boxes.
Do you deliver?
Absolutely! We offer free delivery in the Mandurah/Peel catchment area, and delivery to Perth (SOR) for $35. We also offer free delivery for all corporate gift box orders.
Can I order for same-day delivery?
We know that sometimes last-minute gifts are unavoidable! Please give us a call at 0409 716 773 and we will do our best to assist you.
Can I order for a future date?
Sure! Just let us know in the order notes when you would like your gift box delivered. Please note that we typically need 24 hours to prepare a gift box for delivery. Contact us if you have any questions.
What is your delivery area?
We offer free delivery within the Mandurah/Peel catchment area. Delivery is $35 to Perth (SOR). In some circumstances, we may deliver to Metro Perth & NOR, give us a call at 0409 716 773 and we will do our best to assist you. We also offer shipping, Mostyn & Frankie gift boxes are available Australia wide!
Does Mostyn & Frankie ship?
Absolutely! We offer free shipping for orders over $150 Australia-wide. All other orders are shipped at a flat rate of $25.00 per item via Australia Post. Contact us if you are in need of express shipping & we can organise that for you.
Can I pick up my gift?
We would love to see you! Our studio is located in Dawesville, WA. Give us a call at 0409 716 773 and we can set up an appointment time.
Can I visit your studio to hand-select my gift?
Come & browse our beautiful studio, have a coffee, and build a bespoke gift with us! Our studio is located in Dawesville, WA & we are available by appointment – give us a call at 0409 716 773 and we can set up an appointment time.
What are my shipping options & can I receive tracking info?
We offer free shipping for orders over $150 Australia-wide. All other orders are shipped at a flat rate of $25.00 per item via Australia Post. Contact us if you are in need of express shipping & we can organise that for you.
What is your returns policy?
You can find our returns policy here.
Can I personalise a gift tag or note?
No problem! Just pop this information in the order notes & we will take care of it for you!
Can I add extra items to my giftbox?
We specialise in creating custom gift boxes! Contact us with a brief & we would be happy to provide a bespoke gift box for you.
What if no one’s home to receive the delivery?
No stress! We will leave a card asking the recipient to contact us to reorganise a delivery time or for them to collect from Mostyn & Frankie.
Does Mostyn & Frankie offer corporate gifting?
We’re the masters of corporate gifting! Contact us to discuss your needs. We offer special discounts & free delivery/shipping for all corporate orders. As a corporate client, you also gain access to our easy-to-use corporate portal for efficient future orders.
Can I make my own custom box?
Of course! You’re in the right place! We specialise in creating bespoke gift boxes that speak to the heart. Contact us with a brief & we’ll put together a custom box perfect for your unique needs.